Case Study: "How smart outsourcing grew our membership by 45% in less than 3 months"

"We trusted Your Online Team and that was the amazing thing, it was like we were no longer alone."

"We had all these ideas of where we wanted to take our business, what we wanted to give to our community but we were stuck in the nitty gritty of the admin. With the membership business model, we didn't really know what was involved and it became this monster of administration. There was no space for any creativity. And it was at a point where we said to ourselves, what have we done? And how do we get out of this? We just had no idea, we were really stuck."

They had heard of Kat and Your Online Team and seen the amazing results that had been achieved by other business owners but were still unsure if they would be able to get the same results. 
 
"There were tasks that we thought there is no way we could give this away. Through some coaching with Kat, we created this dream list of everything we could delegate, gave that list to Kat and took the leap. Hands down, it has been the best business decision we've ever made. We're now able to do the things that we love. And our business is process-driven."

Working with Your Online Team

The Merrymakers started working with Kat and Your Online Team in March. They kicked off the process with a comprehensive Breakthrough session reviewing the entire business and mapped out a 90 Day Operational plan. It was agreed that the recruitment of a team was the best next action. The Merrymakers sent Kat and her Team a long list of all of the main tasks of their business -  they categorised them by skill set, and went to work identifying ideal team members and managed the whole recruitment process.

"We didn't know how to find the right people. And we didn't know what we would do with those people once they started, so it was really quite scary and overwhelming. But Your Online Team made it really easy and streamlined for us. There were processes, they were holding our hands through this entire process. And I think, the most surprising thing was how quickly the team grasped everything. I thought it would take months but within weeks we were working like a machine. This is no joke. Our new VA was doing things within a week that I felt was going to take months. So that was the best thing."

Your Online Team also created a core Project Management System, using Asana to list all of the tasks and processes of the business. They developed an onboarding sequence for the new hire, and every process was documented and stored on the Merrymakers digital SOP library in Gdrive. 

Increasing the MerryBody Membership by 45%

Working with an OBM (Online Business Manager)

"Working with an OBM, has been really an amazing experience, to have someone come in and manage everything, including us.  We definitely needed that. We needed help and we just didn't know who the right person was and an OBM was definitely it. We needed that higher level person who could oversee everything, who had experience and could come in and say, "This is what you need to do.". So I think that the greatest thing was that weight off our shoulders. We had really big goals for the three months and in a very short amount of time, the results we had were unbelievable."

"And I just want to add the reduction in stress, that's a major thing. The business just started taking up so much of our time and it became difficult. Having the help, and then the strategy implemented, it was amazing to actually have the time and space to sit down and say what do we even want to do now? Like, what do we want to welcome in? I think that's why we all start these businesses because we have that creative desire, and we have this desire to want to build something and share it and help people and now it feels like okay, we can do it again."